Refund Policy

MorgarOT Refund Policy

1. General Policy

MorgarOT operates under a "No Refunds, All Sales Are Final" policy. This means that all in-game purchases, virtual items, and related transactions are non-refundable by default once completed.

2. Refund Eligibility

Refunds may be considered in the following exceptional circumstances at MorgarOT's sole discretion:

Server Wipes

When MorgarOT performs a complete or partial server wipe (data reset), affected players may be eligible for refunds or compensation for purchased premium currency and items lost during the wipe.

How refunds are handled:

  • Eligible players will be notified through the official MorgarOT website and Discord server
  • Specific refund terms, eligibility criteria, and claim procedures will be posted on the MorgarOT Discord server before the wipe occurs
  • Refunds will be processed according to the rules announced for that specific wipe event

Technical Errors or Bugs

If a verified bug or technical error results in direct loss of purchased items or premium currency, refunds may be considered. Players must:

  1. Report the issue to MorgarOT support with evidence (screenshots, timestamps)
  2. Await investigation and confirmation
  3. Receive compensation at MorgarOT's discretion

Billing Errors

If a player is accidentally charged multiple times for a single purchase, a refund for the duplicate charge(s) will be processed upon verification.

3. Refund Ineligibility

Refunds will not be issued for:

  • Voluntary purchases you later regret
  • In-game losses due to PvP combat, theft, or trading decisions
  • Account bans due to rule violations (including Real Money Trading)
  • Accidental purchases or misclicks (unless MorgarOT determines a technical fault)
  • Items purchased and used or consumed
  • Decisions to quit the game

4. Real Money Trading & Refunds

Players involved in Real Money Trading (RMT) are permanently ineligible for refunds , including:

  • Accounts banned for RMT violations
  • Items or currency seized due to RMT activity
  • Any related losses resulting from RMT enforcement

See the MorgarOT Rules (Section 4) for RMT definitions and consequences.

5. Wipe-Specific Refund Terms

When server wipes occur, detailed refund rules will be posted on the official MorgarOT Discord server before the wipe.

These terms will specify:

  • Which purchases are eligible for refunds
  • How much refund players will receive
  • How to claim refunds
  • The timeline for processing refunds

Players are responsible for reviewing these announcements. Check the Discord regularly for wipe notifications.

6. How to Request a Refund

To request a refund for an eligible situation:

  1. Post in the MorgarOT Discord with:

    • Your account name
    • Details of the purchase or transaction
    • Reason for the refund request
    • Any supporting evidence (screenshots, timestamps)

  2. MorgarOT staff will:

    • Review your claim
    • Investigate if necessary
    • Respond with approval or denial
    • Process approved refunds within 14 business days

7. Contact Information

For questions about this refund policy or to initiate a refund request, contact MorgarOT support:

8. Policy Changes

MorgarOT reserves the right to modify this refund policy at any time. Changes will be effective upon posting on the official website. Players are responsible for staying informed of policy updates announced on the website and Discord server.

Last Updated: February 2026